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VA OIG

4 articles on this topic

The Fax Machine Knew What Day It Was ★ Premium

November 13, 2026 · 28 min read

Every few months, a veteran in Iowa needs VA's permission again to keep seeing his chiropractor. VA's auditors had to read fax cover sheets to learn how long requests like his really wait. Starting in 2027, as each site goes live, new contracts put a deadline on the contractor who will handle them and none on VA.

The Day a Doctor Said Yes ★ Premium

October 27, 2026 · 26 min read

Twenty-four veterans at the Martinsburg VA Medical Center died in 2022 and 2023 with a community care consult still unscheduled, and the chief of community care emailed their names to her team. This issue follows one referral from that hospital through the seven steps it travels between VA and the private doctor at the other end, finds the one date VA cannot produce, explains why six scheduling fixes since 2000 each repaired a single step, and sets out four things, each with an owner, that would give the trip a clock.

Filed Under Document Drafting ★ Premium

August 25, 2026 · 22 min read

VA's Inspector General reported in June that clinicians were drafting patient notes with two generative AI chat tools, neither designated high-impact under federal AI policy. One of those tools does not appear in VA's 367-record AI use case inventory at all. It reached the department inside a $4.65 billion Microsoft enterprise agreement, and it is logged in a separate spreadsheet with three columns, under the heading of generating first drafts of documents.

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