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utilization management

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The Fax Machine Knew What Day It Was ★ Premium

November 13, 2026 · 28 min read

Every few months, a veteran in Iowa needs VA's permission again to keep seeing his chiropractor. VA's auditors had to read fax cover sheets to learn how long requests like his really wait. Starting in 2027, as each site goes live, new contracts put a deadline on the contractor who will handle them and none on VA.

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