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Patient Experience

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Count the Doors ★ Premium

October 23, 2026 · 23 min read

Part 4 of a series on DHA's FY27 campaign plan, one line of effort at a time. It is two in the morning at Eglin Air Force Base and a child has a fever. The parent has at least six ways into military medicine and no single place to start. DHA's FY27 campaign plan promises 90 percent patient satisfaction by 2028 and dates fourteen tasks that add or rebuild a way in. This issue follows that one call through the doors, the rule the plan writes for sending patients out to the civilian network, the single door DHA is designing outside the plan, and the five dated steps that would get from six doors to one with what DHA already owns.

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